Our client, a leading organisation in the education and research sector, is seeking a dynamic Training and Support Specialist to join their team. This role plays a key part in enabling staff across their IT domain to confidently adopt new systems and processes through effective training and support.

This is a daily rate contract, with 3 days onsite and 2 days work from home.

Key Responsibilities:

• Design and develop engaging training resources tailored to varied audiences, including academic and administrative staff. These may include user guides, interactive e-learning modules, and quick-reference materials.
• Facilitate both in-person and online training sessions, workshops, and onboarding programs to support system and process changes.
• Collaborate closely with change managers and analysts to ensure training aligns with broader transformation initiatives.
• Provide hands-on support to faculty teams, helping them navigate new tools and workflows with confidence.
• Maintain clear and accessible documentation to support ongoing learning and adoption.

About You:

• Demonstrated experience in delivering training and user support within large, multifaceted organisations.
• Strong understanding of learning principles, instructional design, and digital learning platforms.
• Exceptional communication, interpersonal, and facilitation skills, with the ability to engage diverse stakeholder groups.
• A proactive and collaborative approach to problem-solving and continuous improvement.

If you're driven by creating engaging training experiences and enjoy supporting people through change, we invite you to apply and be part of a team shaping the future of education and professional development.