• Evening work (7pm to 7am)
• Long term contract on offer (2 year)
• Fantastic dynamic team culture

The Opportunity

This large CBD based organisation is looking for an experienced customer service focused person to lead their dynamic team, supporting a wide variety of internal customers across both technical and operational requests. This position will be responsible for a night shift team, operating from 7pm till 7am for four nights on and four nights off in a rotating roster.

Your responsibilities will include:

• documentation of processes and procedures;
• delivery of excellent customer experience while endeavouring to deliver outstanding service;
• managing call and work volumes while maintaining existing customer SLA's;
• working closely with team members to resolve complex and time sensitive incidents;
• providing ad-hoc and regular reports on a number of key performance indicators;
• carrying out customer satisfaction surveys to ensure complex issues or major incidents have been resolved effectively.

You will possess:

• 5+ years of experience leading a support team;
• knowledge of Windows Desktop and Server platforms;
• familiarity supporting the Microsoft suite of products;
• the knowledge of troubleshooting methods to resolve complicated technical and/or non-technical issues;
• attention to detail;
• effective written and verbal communication skills;
• enthusiasm to consistently deliver above average customer service;
• excellent time management skills;
• ITIL certification.

If you have the skills and ability to be successful in this position, we'd love to hear from you.

Simon Bedson
Technology & Digital
Senior Consultant
Let's Connect
https://www.linkedin.com/in/simonbedson
+61 08 82146204

ManpowerGroup is committed to being a Diversity Confident Recruiter and encourages applications from people from a diverse range of backgrounds, including people with a disability. Please indicate your preferred method of communication in your resume and please let us know if you require any reasonable adjustments should you be contacted for an interview.

Aboriginal and Torres Strait Islander people are encouraged to apply.

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Experis Pty Ltd is a wholly owned subsidiary of ManpowerGroup

State: QLD, licensee/s Manpower Services (Australia) Pty Ltd, LHL-02026-D5L4Q. State: QLD, licensee/s Experis Pty Ltd, LHL-02014-Y5F6D. State: SA, licensee/s Manpower Services (Australia) Pty Ltd, LHS 288856