Service Desk Analyst x 6 (20 Hours per week)

Location Sydney
Discipline IT Executives
Job reference 164949
Salary AU$32 - AU$36 per hour + + super

Leading Government client looking for Service Desk Analysts at Paramatta (6 positions) part time 4 hours a day on a 12 months contract.Apply now!

Key Responsibilities ;

The Service Desk Analyst provides Tier 1 Information Technology support in a high volume service desk environment to assist callers in addressing, resolving or redirecting technical enquiries relevant to the services delivered by the Information and Digital Services (IDS) IT Service Desk.

The Service Desk Analyst's responsibilities include, and are not limited to, the following:
Answering telephone calls and live chats to guide customers through troubleshooting steps, in order to diagnose and resolve technical issues with computer applications or hardware faults.
Providing advice to employees to ensure as many enquiries are resolved without the need for escalation to Tier 2 IT support teams.
Data entry of information and actions taken in real time for every customer interaction in a web based ITSM application and making triage decisions on categorisation, prioritisation and allocation of work to the correct Tier 2 IT support team to ensure the most efficient issue resolution.
Administrative processing of work items to provision access to IT systems, submission of warranty claims and logistics of service calls.
Adhering to relevant policies, procedures and processes to ensure information and advice provided to clients is current and accurate.
Answering, clarifying and responding to client questions/complaints and status follow up calls, including the nature of the enquiry, problem or issue to ensure accurate advice is provided to the client and complex matters are escalated appropriately.

We are looking for part time staff to cover 4 hours per day primarily in the morning to cover our busy call periods.

Home office will be Parramatta however majority will be remote working

If this is something you are looking for.APPLY NOW!

Umema Netterwala
Recruitment Specialist
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Aboriginal and Torres Strait Islander people are encouraged to apply.

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Experis Pty Ltd is a wholly owned subsidiary of ManpowerGroup

State: QLD, licensee/s Manpower Services (Australia) Pty Ltd, LHL-02026-D5L4Q. State: QLD, licensee/s Experis Pty Ltd, LHL-02014-Y5F6D. State: SA, licensee/s Manpower Services (Australia) Pty Ltd, LHS 288856