Our reputable Government Agency client are seeking a proven Service Delivery Officer/IT Service Desk Officer to join their team. This exciting position will be a 6 month engagement, based here in Canberra.

You will act as the first point of contact for ICT requests and incidents raised by Departmental customers. Main duties will include, are but not limited to answering phone calls, responding to emails, 1st level troubleshooting and recording of ICT requests or incidents.

About You

You possess well-developed customer service skills, paired with an excellent ability to listen and communicate effectively. Alongside...

• Ability to use, deploy, support, and maintain ICT infrastructure, systems, and applications, within a contemporary Microsoft Windows operating environment is desirable but not essential.
• Technical skill and knowledge of a wide range of Microsoft products including the Office suite of applications.
• Ability to work effectively as a member of a dynamic, customer-focused team.
• Ability to follow directions and abide by policies and procedures to complete tasks.
• Sound organisational skills, including the ability to effectively manage multiple tasks, determine priorities, and demonstrate resilience in high pressure situations.
• Demonstrate the ability to think analytically and make rational judgements.

Dana Deklin

Technology & Digital

Candidate Manager

Let's Connect

https://www.linkedin.com/in/dana-louise-deklin-298880143/

+61 2 6213 5944

ManpowerGroup is committed to being a Diversity Confident Recruiter and encourages applications from people from a diverse range of backgrounds, including people with a disability. Please indicate your preferred method of communication in your resume and please let us know if you require any reasonable adjustments should you be contacted for an interview.

Aboriginal and Torres Strait Islander people are encouraged to apply.

By submitting your resume and other personal information with this application you are consenting to this information being collected in line with our privacy policy. Follow the link to learn more - www.manpowergroup.com.au/privacy-policy

Experis Pty Ltd is a wholly owned subsidiary of ManpowerGroup

State: QLD, licensee/s Manpower Services (Australia) Pty Ltd, LHL-02026-D5L4Q. State: QLD, licensee/s Experis Pty Ltd, LHL-02014-Y5F6D. State: SA, licensee/s Manpower Services (Australia) Pty Ltd, LHS 288856