Service Delivery Manager - Mobile Technologies/After Sales

Location Chatswood
Discipline Project Services
Job reference 178315
Salary Negotiable
Consultant email [email protected]

Service Delivery Manager - Mobile Technologies/After Sales

  • Contract Role
  • Hybrid

About the Role

You will be responsible for leading and optimizing post-sales service operations to ensure high customer satisfaction, efficient service delivery, and compliance with warranty and service agreements. This includes managing service centers, third-party vendors, parts logistics, customer feedback, and service quality standards.

Key Responsibilities

  • Service Operations Management
  • Vendor and Partner Coordination
  • Customer Experience & Support
  • Team Leadership
  • Data Analysis & Reporting
  • Parts and Logistics - Mobile Headsets
  • Quality Assurance

Skills & Experience

  • Degree in IT or related discipline
  • 8-10 years of experience in Service Delivery Management in a customer-facing role for mobile products
  • Strong expertise in After-Sales Support & Hardware Maintenance - Mobiles
  • Sound understanding of Mobile Technologies, Products & Systems
  • Proven experience working with vendors & service partners
  • Exceptional project management, analytical, and collaboration skills

If you're a strategic thinker passionate about service excellence, we want to hear from you! Apply now!

Madhuri Mhanta
Key Accounts Consultant
Let's Connect
https://www.linkedin.com/in/madhuri-mhanta-5a4a7a17
+ 61 386 334 112

ManpowerGroup is committed to being a Diversity Confident Recruiter and encourages applications from people from a diverse range of backgrounds, including people with a disability. Please indicate your preferred method of communication in your resume and please let us know if you require any reasonable adjustments should you be contacted for an interview.

Aboriginal and Torres Strait Islander people are encouraged to apply.

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State: QLD, licensee/s Manpower Services (Australia) Pty Ltd, LHL-02026-D5L4Q. State: QLD, LHL-02014-Y5F6D. State: SA, licensee/s Manpower Services (Australia) Pty Ltd, LHS 288856