POSITION DESCRIPTION

POSITION PURPOSE
As a key member of our Information Technology (IT) team, this position will play a crucial role in the design, implementation, and optimisation of SAP solutions to meet the organisation's business needs. This role requires deep expertise in the relevant SAP modules and a strong understanding of business processes across various functional areas. This position will collaborate closely with cross-functional teams, including business stakeholders, IT professionals, and external vendors, to ensure successful delivery of SAP projects, Discoveries and Support.


ACCOUNTABILITIES & RESPONSIBILITIES
Key Accountabilities

1. 
   Requirement Gathering and Analysis:

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  Collaborate with business stakeholders to understand their requirements and translate them into SAP functional specifications.

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  Conduct detailed analysis of business processes to identify gaps and opportunities for process improvements.

1. 
   Solution Design and Configuration:

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  Design SAP solutions based on best practices and industry standards to meet business requirements.

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  Configure SAP modules according to business needs, ensuring alignment with organisational goals and objectives.

1. 
   Implementation and Deployment:

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  Lead or contribute to the implementation of SAP projects, including system setup, data migration, and integration with other enterprise systems.

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  Collaborate closely with technical teams to ensure successful deployment of SAP solutions within established timelines and budgets.

1. 
   Testing and Quality Assurance:

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  Develop and execute test plans to validate SAP configurations and customisations.

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  Collaborate with business users to conduct user acceptance testing (UAT) and ensure solutions meet their expectations.

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  Ensure that the Solutions are compliant with the Change Control Process.

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  Provide Quality Assurance to the Solutions proposed by Contractors / vendors.

1. 
   Training and Support:

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  Provide training and knowledge transfer and support teams on new SAP functionalities and processes.

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  Serve as technical subject matter expert (SME) and provide ongoing support for SAP applications, including troubleshooting and issue resolution.

• 
  Lead as a System Administrator for specialised systems within functional domain.

1. 
   Documentation and Knowledge Management:

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  Document functional specifications, configuration changes, and other relevant project artifacts.

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  Maintain up-to-date documentation and knowledge base for SAP solutions to facilitate future enhancements and support activities.

1. 
   Continuous Improvement:

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  Stay current with SAP product updates, industry trends, and emerging technologies to recommend innovative solutions that drive business value.

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  Identify opportunities for optimization and automation within existing SAP landscapes to improve efficiency and productivity.

1. 
   Mentoring/supporting/leading of junior staff:

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  Empower & guide the team to deliver assignments independently & successfully.

1. 
   Resource Management:

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  Selection & on-boarding of resources.

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  Ensuring optimised utilisation of the team members across the Plan, Build & Run portfolio, by reviewing their capacity on regular basis.

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  Provide Performance review for Permanent & Contracted team members, at an agreed frequency.

Decision Making

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  The position is fully accountable for the accuracy, integrity and quality of the content of advice and the service provided to customers and other stakeholders and is required to ensure that decisions are based on sound evidence, but at times may be required to make effective judgements under pressure or in the absence of complete information or expert advice.

• 
  Determine key work priorities within the context of agreed work plans and will consult with the Manager, SAP Solutions on complex, sensitive and major issues that have a significant impact.

Key Challenges

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  Dealing with a broad range of stakeholders with varying levels of technical understanding.

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  Coordinate across organisation regarding relevant business processes as different ingrained methodologies exist for the same processes across site and negotiating and coordinating a common process will be a challenge.

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  Understanding how to leverage the capacity and expertise of an extended team/third party support, working in various locations, and potentially different time-zones.

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  Quality of resources from support partners.

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  Integration of the processes between on-premise and cloud systems.

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  Building stakeholder relationships in a complex environment where resources might be limited.

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  Supporting the business and its processes to ensure master data is managed and maintained appropriately.

KEY RELATIONSHIPS

POSITION DIMENSIONS

ORGANISATIONAL CHART
On file.

KNOWLEDGE, SKILLS, AND EXPERIENCE

1. 
   Bachelor's degree or equivalent in Computer Science, Information Systems, Business Administration, or related field. Advanced degree or SAP certifications are a plus.

1. 
   Significant experience as an SAP Functional Consultant with expertise in one or more SAP systems in the respective functional domain (e.g. ECC6, APO, BW, C4C, Concur, IBP and SuccessFactors).

1. 
   Strong understanding of business processes across required functional area(s) Access Control, Assets Management, Enquiry to Cash, Move to Stock, Plan to Report, Prospect to Customer, Recruit to Retire & Source to Pay.

1. 
   Hands-on experience in SAP design, configuration, customization, and integration using tools like SAP Solution Manager, SAP Fiori, PO/PI, IDocs, and SAP NetWeaver.

1. 
   Excellent analytical and problem-solving skills with the ability to translate business requirements into technical solutions.

1. 
   Effective communication and people skills, with the ability to collaborate with diverse stakeholders and work in a team environment.

1. 
   Proven track record of delivering successful SAP projects from inception to completion, adhering to project management methodologies and best practices.

1. 
   Strong commitment to quality, with a focus on delivering value-added solutions that meet or exceed customer expectations.

1. 
   Demonstrated experience leading Functional Stream on projects or support using methodologies such as SAP Activate in a regulated manufacturing environment.

1. 
   Strong understanding of IT Service Delivery and Information Management frameworks e.g. ITIL.

1. 
   Skills and understanding of Quality Management Systems such as ISO9001:2000, GMP and CSV.

John McGivern
Senior Consultant

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