We have a new role for a Salesforce Support Engineer on a contract basis in Melbourne.

As a Salesforce Support Engineer you will be involved with multiple projects spanning a number of current industry-leading technologies, including Salesforce/Industries as a core component.

Job Responsibilities:

• Obtain a detailed understanding of the organisations complex business processes and rules
• Maintain and configure Service Cloud, Health Cloud and Digital Experience applications
• Provide advanced support for user issues, troubleshooting and resolving complex issues and coordinating with Salesforce support when necessary
• Perform interrogation of various log sources to investigate issues
• Evaluate new releases of Salesforce to determine functionality requirements and provide detailed information on how changes will apply to all affected departments/users
• Develop and maintain documentation on processes and configuration
• Build and foster positive relationships with business areas, to understand their priorities and business requirements, and guide them through user acceptance testing.
• Undertake data analysis, data loading and reporting
• Handle deeper customizations of the Salesforce platform, including setting up custom fields, custom objects, record types, page layouts, and validation rules
• Experience in designing, building and debugging Flows, including screen, auto launched and scheduled Flows. Knowledge of error handling, debugging, and optimising Flows will be highly regarded
• Use of Gitlab and version control for implementing fixes to production
• Customize and manage Lightning Experience, which includes creating and assigning Lightning Pages and managing Lightning Apps
• Work within an Agile delivery methodology

Ideal Candidate:

• More than 2 year's experience within Salesforce eco-system, and Certified Salesforce Admin/Certified Platform App Builder
• Strong problem solving and trouble-shooting skills
• Demonstrates enthusiasm towards continued learning and development
• Strong customer-focused attitude, effective communication, and the ability to translate complex technical concepts into user-friendly explanations.

Desirable:

• Hands on experience with version control, branching and metadata deployments
• Hands on experience with Vlocity/Omnistudio
• Comfortable with new ways of thinking about accessibility and enthusiastic about accessible design & development will be highly regarded.

Please note: due to the nature of this contract we do require candidates to hold an Australian Citizenship.

Indiana Bayliss
Candidate Manager

Let's Connect

0402 261 855

ManpowerGroup is committed to being a Diversity Confident Recruiter and encourages applications from people from a diverse range of backgrounds, including people with a disability. Please indicate your preferred method of communication in your resume and please let us know if you require any reasonable adjustments should you be contacted for an interview.

Aboriginal and Torres Strait Islander people are encouraged to apply.

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Experis Pty Ltd is a wholly owned subsidiary of ManpowerGroup

State: QLD, licensee/s Manpower Services (Australia) Pty Ltd, LHL-02026-D5L4Q. State: QLD, licensee/s Experis Pty Ltd, LHL-02014-Y5F6D. State: SA, licensee/s Manpower Services (Australia) Pty Ltd, LHS 288856