ITIL Service Delivery Manager

Location Canberra
Discipline Information Technology
Job reference 159814
Salary Negotiable

Our Federal Government client has an exciting opportunity available for a ITIL Service Delivery Manager.

  • Canberra Location
  • NV1 Security Clearance Required
  • 2 x 12 months - Long contract opportunity

Purpose of the Role:

The ITIL Service Delivery Manager will:

  • Take ownership and deliver continuous improvements and maturity levels to APO's service delivery processes, in particular Change, Release and Transition Management;
  • Co-ordinate the resolution of Major Incidents
  • Provide documented procedures and guidelines for ITIL services, including change management, release planning and transition into operations;
  • Provide expert advice to mature service delivery processes so that a pro-active and well-defined processes can be achieved;
  • Establish a strong and close working relationship with project managers and ICT Front Door;
  • Co-ordinate a Forward Schedule of Change and Release Calendar;
  • Co-ordinate communications with relevant stakeholders.
  • Assess the business impacts of changes, including the impacts of proposed schedule on Business Operations by managing the change approvals;
  • Chair the Change Advisory Board and other meetings, as required;
  • Report to the relevant Boards and stakeholders where potential conflicts arise, or where risks may become intolerable;
  • Develop and deliver regular performance reporting for ITIL processes;
  • Ensure deployed releases meet client expectations, service validation and testing completed to standards Candidates should have:

About You:

Candidates should have:

  • Extensive experience as an ITIL Service Delivery manager with a focus on Change and Release management, in a Production or Service Delivery organisation;
  • Experience or knowledge of transition of changes and/or projects using Agile Methodologies;
  • Ability to engage with business representatives and communicate with all levels of stakeholders;
  • Proven track-record of delivering process improvements in line with industry best practice;
  • ITIL V3/4 Release, Control & Validation Certificate.

Selection Criteria:

  • Demonstrated relevant skills, experience and qualifications to provide the services.

Anthony Tonkovic

Technology & Digital

Candidate Manager

Let's Connect

+61 2 6213 5955

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Experis Pty Ltd is a wholly owned subsidiary of ManpowerGroup

State: QLD, licensee/s Manpower Services (Australia) Pty Ltd, LHL-02026-D5L4Q. State: QLD, licensee/s Experis Pty Ltd, LHL-02014-Y5F6D. State: SA, licensee/s Manpower Services (Australia) Pty Ltd, LHS 288856