Our Federal Government client has an exciting opportunity available for a ITIL Service Delivery Manager.

• Canberra Location
• NV1 Security Clearance Required
• 2 x 12 months - Long contract opportunity

Purpose of the Role:

The ITIL Service Delivery Manager will:

• Take ownership and deliver continuous improvements and maturity levels to APO's service delivery processes, in particular Change, Release and Transition Management;
• Co-ordinate the resolution of Major Incidents
• Provide documented procedures and guidelines for ITIL services, including change management, release planning and transition into operations;
• Provide expert advice to mature service delivery processes so that a pro-active and well-defined processes can be achieved;
• Establish a strong and close working relationship with project managers and ICT Front Door;
• Co-ordinate a Forward Schedule of Change and Release Calendar;
• Co-ordinate communications with relevant stakeholders.
• Assess the business impacts of changes, including the impacts of proposed schedule on Business Operations by managing the change approvals;
• Chair the Change Advisory Board and other meetings, as required;
• Report to the relevant Boards and stakeholders where potential conflicts arise, or where risks may become intolerable;
• Develop and deliver regular performance reporting for ITIL processes;
• Ensure deployed releases meet client expectations, service validation and testing completed to standards Candidates should have:

About You:

Candidates should have:

• Extensive experience as an ITIL Service Delivery manager with a focus on Change and Release management, in a Production or Service Delivery organisation;
• Experience or knowledge of transition of changes and/or projects using Agile Methodologies;
• Ability to engage with business representatives and communicate with all levels of stakeholders;
• Proven track-record of delivering process improvements in line with industry best practice;
• ITIL V3/4 Release, Control & Validation Certificate.

Selection Criteria:

• Demonstrated relevant skills, experience and qualifications to provide the services.

Anthony Tonkovic

Technology & Digital

Candidate Manager

Let's Connect

https://www.linkedin.com/in/anthony-tonkovic-4a4a97155/

+61 2 6213 5955

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Aboriginal and Torres Strait Islander people are encouraged to apply.

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