About the role

Our client is looking for an experienced Customer Support Specialist to work with their enterprise division to manage and resolve any exceptions and complaints for all service delivery. This role is at a help desk, primarily providing customer support to business clients and Senior Management. Knowledge or experience in IT is desirable.

This is a long term contract opportunity with a globally esteemed leading technology provider. Flexible work is available.


Responsibilities

• Provide professional solutions to client's end-users, dealers and service providers originating from unresolved escalated cases received via telephone and written correspondence.
• Provide an escalation link for IT Field Engineers, executives and channel regarding customer satisfaction issues including availability, price dissatisfaction, product safety issues, complaints with client and/or its representatives, and complaints regarding an authorised dealer or channel.
• Should be able to work independently.
• Understanding about software/hardware IT systems
• Follows established guidelines and interprets policies.
• Evaluates unique circumstances and makes recommendations.

What you'll need to succeed

• Experience in a similar role
• Experience handling complaints and managing escalations
• Exceptional organisation and problem solving skills
• Customer service experience to handle complaints and provide resolutions to the customer
• Motivation to build brand loyalty and customer satisfaction

If this sounds like you please apply, or feel free to give me a call to discuss the role!

Sophia Kostarakis
Recruitment Consultant
Let's Connect
www.linkedin.com/in/sophia-kostarakis-23328715b

+61 484 554 538

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Aboriginal and Torres Strait Islander people are encouraged to apply.

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