As a Field Engineer, you'll be the go-to technical expert providing first and second-level IT support to internal/external stakeholders through various channels-phone, email, walk-ins, and remote sessions. This role blends hands-on hardware support with deep software troubleshooting, making it ideal for someone who thrives in dynamic environments and enjoys solving complex tech puzzles.

• Deliver desktop and server support across Windows and Linux platforms

• Install, configure, and troubleshoot hardware (laptops, desktops, monitors) and software

• Provide Office 365 support including Outlook, Exchange, and mailbox management

• Manage Active Directory tasks (user accounts, mailbox provisioning)

• Perform hardware break/fix, upgrades, and diagnostics

• Support physical and virtual environments (VMs, servers, desktops)

• Handle network fault diagnostics and root cause analysis

• Install and configure printers; manage deployments and disposals

• Execute complex software installations and troubleshoot application issues

• Offer desk-side and remote support with a strong customer service mindset

• 1+ year in IT Service Desk, Help Desk, or Technical Support roles

• Proven experience in fault investigation, triaging, and resolution

• Strong knowledge of Windows 10, Windows 7, Linux, and other OS platforms

• Hands-on experience with Office 365 and corporate IT environments

• Familiarity with Active Directory and Exchange administration

• Ability to build and upgrade PCs with solid diagnostic skills

• Experience supporting both standalone and networked systems

You're someone who enjoys rolling up your sleeves to fix things, thrives on solving problems, and communicates clearly with both tech-savvy and non-technical users.

Madhuri Mhanta
Key Accounts Consultant
Let's Connect
https://www.linkedin.com/in/madhuri-mhanta-5a4a7a17
+ 61 386 334 112

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Aboriginal and Torres Strait Islander people are encouraged to apply.

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State: QLD, licensee/s Manpower Services (Australia) Pty Ltd, LHL-02026-D5L4Q. State: QLD, LHL-02014-Y5F6D. State: SA, licensee/s Manpower Services (Australia) Pty Ltd, LHS 288856