APS6 Salesforce Support Engineer

Estimated start date: Monday, 15 January 2024
Initial contract duration: 12 months
Extension term: 12 months
Working arrangements: Hybrid working arrangements (minimum of 3 days in the office)
Security clearance: Hold or have the ability to obtain Baseline clearance.

Our client is undertaking major work programs to deliver innovative fit-for-need ICT-based solutions to improve the organisational scheme.
This work involves multiple projects spanning a number of current industry-leading technologies, including Salesforce/Industries as a core component. The organisation is committed to providing access to its services for Participants and Providers through digital and cloud channels.

The duties of the role include, but are not limited to:

• Obtain a detailed understanding of the organisations complex business processes and rules
• Maintain and configure Service Cloud, Health Cloud and Digital Experience applications
• Provide advanced support for user issues, troubleshooting and resolving complex issues and coordinating with Salesforce support when necessary
• Perform interrogation of various log sources to investigate issues
• Evaluate new releases of Salesforce to determine functionality requirements and provide detailed information on how changes will apply to all affected departments/users
• Develop and maintain documentation on processes and configuration
• Build and foster positive relationships with business areas, to understand their priorities and business requirements, and guide them through user acceptance testing.
• Undertake data analysis, data loading and reporting
• Handle deeper customizations of the Salesforce platform, including setting up custom fields, custom objects, record types, page layouts, and validation rules
• Experience in designing, building and debugging Flows, including screen, auto launched and scheduled Flows. Knowledge of error handling, debugging, and optimising Flows will be highly regarded
• Use of Gitlab and version control for implementing fixes to production
• Customize and manage Lightning Experience, which includes creating and assigning Lightning Pages and managing Lightning Apps
• Work within an Agile delivery methodology
  Entry Level checks will be required for all successful candidates.

Criteria

Essential criteria
1. More than 2 years' experience within Salesforce eco-system, and Certified Salesforce Admin/Certified Platform App Builder
2. Strong problem solving and trouble-shooting skills.
3. Demonstrates enthusiasm towards continued learning and development
4. Strong customer-focused attitude, effective communication, and the ability to translate complex technical concepts into user-friendly explanations.

Desirable criteria
1. Hands on experience with version control, branching and metadata deployments.
2. Hands on experience with Vlocity/Omnistudio.
3. Comfortable with new ways of thinking about accessibility and enthusiastic about accessible design & development will be highly regarded.

Click APPLY today if you are on your journey looking for new opportunities:)

Thao Dinh
Recruitment Consultant
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