Salesforce Operations Engineers (x4) - Federal Government Contract
Location: ACT, NSW, QLD, WA, TAS, NT)
Work Type: Contract - 12 months + 12-month extension option
Work Arrangement: Hybrid (3 days in-office, 2 days flexible)
Security Clearance: Baseline
Citizenship: Australian Citizens only

About the Role

We are seeking four experienced Salesforce Operations Engineers to support a major Federal Government agency in managing and maintaining its Salesforce environment. These roles sit within the Environment Operations team and are critical to ensuring the health, stability, and availability of Salesforce environments across multiple initiatives.

You'll be responsible for executing standardized procedures, monitoring environmental health, managing deployments, and supporting development teams across the platform. This is a fantastic opportunity to work in a high-impact, collaborative environment with a strong focus on operational excellence and continuous improvement.

Key Responsibilities

Environment Management

• Execute scheduled and ad-hoc sandbox refreshes
• Perform pre/post-refresh validation and configuration checks
• Coordinate environment synchronization and maintain refresh calendars

Health Monitoring & Integration

• Conduct daily health checks and monitor integration endpoints
• Triage and escalate environment issues
• Maintain dashboards and alerts for integration health

Deployment Support

• Execute deployments using CI/CD pipelines
• Perform validation, smoke testing, and rollback procedures
• Maintain deployment logs and assist with scheduling

Test Data & User Management

• Provision test users and manage permissions
• Load and anonymize test data
• Maintain documentation and access matrices

Operational Support

• Respond to environment support requests
• Liaise with Salesforce support
• Maintain runbooks and SOPs
• Support audits and compliance checks

Issue Management & Continuous Improvement

• Triage and resolve environment-related issues
• Identify automation opportunities and contribute to process improvements

Skills & Experience

Essential:

• Salesforce Administrator and Omnistudio Consultant certifications
• Experience with deployment tools (Copado, Gearset, AutoRABIT)
• Scripting knowledge (PowerShell, Bash, or Python)
• Familiarity with monitoring tools (Splunk, New Relic, Datadog)
• Strong issue management and troubleshooting skills
• Experience in government or large enterprise environments

Desirable:

• Understanding of data privacy and compliance requirements

Linda Jona
Consultant

Let's connect

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Aboriginal and Torres Strait Islander people are encouraged to apply.

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