This renowned organisation is a market leader in their field, and they are seeking the services of a Technical Writer to join their friendly team on a permanent basis, who will be responsible for developing user facing documentation, used to support their large customer base in their learning and maximizing the value they get from their products.
Working closely with agile delivery teams, customers, and user experience team members, your role will be responsible for the following key tasks:
Talk to Customers and Customer advocates, such as Training, Sales and User Experience staff, to understand Customer learning needs, including the analysis of the customer feedback obtained, looking for product improvement opportunities
Content Creation: including the authoring of user documentation, such as online help and software usage guides, Produce videos, analysis of content within the software, such as error and message strings
Develop and encourage adherence to documentation standards, including promotion of quality and consistency in user documentation and on-line materials
Communicating documentation plans to the project teams and stakeholders, including the contribution to documentation plans for major product releases
Agile delivery, and responsible for values, continuous improvement, and creation of stories
As such, you will demonstrate skills and experience in the following:
Proven experience as a Technical Writer in a similar product development Agile environment
Ability to work with external service providers and facilitate scheduled, requirements, costs and deliverables
Technically Savvy in MS Office, and with Help Authoring Tools such as Madcap Flareor Adobe RoboHelp is a MUST
Skills in Adobe Photoshop, SnagIT, Adobe InDesign or similar graphic and layout tools is desired
Strong experience developing online instructional materials, including training videos
Outstanding communication and organisational skills
If this sounds like you, then please waste no time in applying for this permanent position. They are offering a market salary, commensurate based upon your experience. Based in the inner SE suburbs close to numerous public transport options, and flexible remote/office set up when restrictions ease, you will enjoy being a part of this collaborative team!