One pf large Federal Govt client is looking for a Service Integration and Management (SIAM) Specialist who is accountable for the Service Integration and Management along with Governance for the management of Service Provider's performance against the contracted and agreed service levels. Responsibilities include, but not limited to:

• Understand business drivers, customer strategy, and act as the face of the customer to the Service Providers
• Understand the overall set up of IT Services and roles played by various Service Providers
• Build/Optimise the SIAM Target Operating Model, align roles, interfaces with the relating functions
• Analyze, understand, and continuously manage interdependencies within the Service Providers for smooth Operations
• Establish and maintain strong, productive, and collaborative relationships with the Service Providers

Skills required:

• Previous experience in Operations or Service Delivery Management
• Very strong influencing and relationship management skills with stakeholders, senior management, colleagues and external service providers
• Coordination, negotiation, and persuasion skills
• Excellent verbal and written communication capabilities with the ability to interact and influence at all levels of the organization
• Strong problem-solving skills and the ability to logically break down a problem into smaller manageable parts to solve
• Ability to organize, delegate, and leverage resources to accomplish objectives

Must have:

• 3+ years of IT Industry experience with at least 2 years of relevant industry experience
• Demonstrated operational outsourcing and service management experience
• Good Service Management knowledge.
• ITIL Foundation Certificate as a minimum (preferred)
• Must be Australian citizen and willing to relocate to Canberra

Interested ? Please "apply now" or call me (Nisha) on 0470 462 965

Nisha Trikha
Technology & Digital
Recruitment Account Manager
Let's Connect
https://www.linkedin.com/in/nisha-trikha-a5127320/
+61 0 6213 5911

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