Role: Service Designers x 3
Location: ACT/ NSW / QLD
Contract: 12 months with 1 x 12 months extension

Overview:
The Service Designer role is responsible for designing the end-to-end journey of health services based on evidence of customer needs and strategic outcomes. They will drive improvements and design new ones with ensure quality a customer experience across the Agencies products and services and the wider Health eco-system, identifying gaps and surfacing opportunities across all touch points to deliver outcomes

Skills Required:
Experience: 4+ years' experience in human-centred design methods with a focus on Service Design/ Strategy/ Research. Tertiary qualifications in User Experience Design, Service Design or related disciplines.

• Experience in building and delivering customer journeys and supporting the execution of product or service delivery.

• Experience in leading customer centred design activities including customer research, problem solving, journey mapping, ideation, prototyping and testing solutions.

• Strong service design experience with a digital and/or omni-channel focus and business process transformation.

• Extensive experience with process mapping and process improvement development and implementation.

• Demonstrated experience in understanding, and application of, Design Thinking principles in previous roles.

• Ability to translate complex data into meaningful insights and recommendations.

• Demonstrated experience and strong understanding of Service Design methodology and demonstrated knowledge and application of journey mapping, gap analysis, business scenarios, and data analysis.

• Experience in the health sector and equivalent size organisations will be highly regarded

  The successful candidate must AUSTRALIAN CITIZEN and be able to secure a police clearance.

​

Nisha Trikha
Technology & Digital
Recruitment Account Manager
Let's Connect
https://www.linkedin.com/in/nisha-trikha-a5127320/
+61 0 6213 5911

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Aboriginal and Torres Strait Islander people are encouraged to apply.

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Experis Pty Ltd is a wholly owned subsidiary of ManpowerGroup

State: QLD, licensee/s Manpower Services (Australia) Pty Ltd, LHL-02026-D5L4Q. State: QLD, licensee/s Experis Pty Ltd, LHL-02014-Y5F6D. State: SA, licensee/s Manpower Services (Australia) Pty Ltd, LHS 288856