Role: Service Designers x 3
Location: ACT/ NSW / QLD
Contract: 12 months with 1 x 12 months extension
The Service Designer role is responsible for designing the end-to-end journey of health services based on evidence of customer needs and strategic outcomes. They will drive improvements and design new ones with ensure quality a customer experience across the Agencies products and services and the wider Health eco-system, identifying gaps and surfacing opportunities across all touch points to deliver outcomes
Experience: 4+ years' experience in human-centred design methods with a focus on Service Design/ Strategy/ Research. Tertiary qualifications in User Experience Design, Service Design or related disciplines.
Experience in building and delivering customer journeys and supporting the execution of product or service delivery.
Experience in leading customer centred design activities including customer research, problem solving, journey mapping, ideation, prototyping and testing solutions.
Strong service design experience with a digital and/or omni-channel focus and business process transformation.
Extensive experience with process mapping and process improvement development and implementation.
Demonstrated experience in understanding, and application of, Design Thinking principles in previous roles.
Ability to translate complex data into meaningful insights and recommendations.
Demonstrated experience and strong understanding of Service Design methodology and demonstrated knowledge and application of journey mapping, gap analysis, business scenarios, and data analysis.
Experience in the health sector and equivalent size organisations will be highly regarded
The successful candidate must AUSTRALIAN CITIZEN and be able to secure a police clearance.
Technology & Digital
Recruitment Account Manager
+61 0 6213 5911
ManpowerGroup is committed to being a Diversity Confident Recruiter and encourages applications from people from a diverse range of backgrounds, including people with a disability. Please indicate your preferred method of communication in your resume and please let us know if you require any reasonable adjustments should you be contacted for an interview.
Aboriginal and Torres Strait Islander people are encouraged to apply.
Experis Pty Ltd is a wholly owned subsidiary of ManpowerGroup
State: QLD, licensee/s Manpower Services (Australia) Pty Ltd, LHL-02026-D5L4Q. State: QLD, licensee/s Experis Pty Ltd, LHL-02014-Y5F6D. State: SA, licensee/s Manpower Services (Australia) Pty Ltd, LHS 288856