Service Desk Officer

Location Adelaide, Adelaide, South Australia, Australia
Discipline Customer Service/Sales Support
Job reference 110269
Salary Negotiable
Consultant email

  • Evening work on a rotating roster
  • Long term contract on offer
  • Fantastic dynamic team culture

The Opportunity
This large CBD based organisation is looking for an experienced customer service focused person to join their dynamic team, supporting a wide variety of internal customers across technical and operational requests. This position will be working exclusively in a night shift team, operating from 7pm till 7am for four nights on and four nights off across a rotating roster.

Your responsibilities will include:

  • delivering proactive support services via phone and email;
  • troubleshooting and problem solving of desktop, networking, printers and other peripheral devices;
  • delivery of excellent customer experience while endeavouring to deliver outstanding service;
  • writing, maintaining and updating internal documentation including a web-based wiki;
  • working closely with team members to resolve complex and time sensitive incidents;
  • carrying out customer satisfaction surveys to ensure complex issues or major incidents have been resolved effectively.

You will possess:

  • knowledge of Windows Desktop and Server platforms;
  • familiarity supporting the Microsoft suite of products;
  • extensive experience managing and administering Active Directory and Group Policy;
  • the knowledge of troubleshooting methods to resolve complicated technical and/or non-technical issues;
  • attention to detail;
  • effective written and verbal communication skills;
  • enthusiasm to consistently deliver above average customer service;
  • excellent time management skills;

If you have the skills and ability to be successful in this position, we'd love to hear from you.

Simon Bedson
Technology & Digital
Senior Consultant
Let's Connect
+61 08 82146204

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Experis Pty Ltd is a wholly owned subsidiary of ManpowerGroup

State: QLD, licensee/s Manpower Services (Australia) Pty Ltd, LHL-02026-D5L4Q. State: QLD, licensee/s Experis Pty Ltd, LHL-02014-Y5F6D. State: SA, licensee/s Manpower Services (Australia) Pty Ltd, LHS 288856