The Service Desk Analyst provides support to end users across all systems and applications, including managing servers, networking, desktops and ensuring business continuity.
Responsibilities:
- Respond to and resolve end-user issues promptly, providing regular status updates on requests.
- Support the resolution of service disruptions
- Assist with the ongoing monitoring and maintenance of system infrastructure to ensure security, stability and performance.
- Implement minor system changes in compliance with agreed standards, ensuring minimal impact on business operations.
- Take full ownership of all incident records, ensuring they are tracked and resolved through to completion.
- Deliver exceptional customer service, maintaining a high level of user satisfaction.
Required skills & experience
- Demonstrated experience supporting end users with desktop and system-related issues in a fast-paced service desk environment.
- Familiarity with Microsoft technologies, including but not limited to Windows 10/11, Active Directory, Microsoft 365, and SharePoint.
- Experience with system installations, configurations, and ongoing maintenance.
- Proficient in diagnosis and troubleshooting across hardware, software, and network issues.
- Capable of producing and maintaining clear, accurate system documentation.
- Excellent attention to detail and a methodical approach to problem-solving.
- Highly organised with the ability to prioritise tasks and manage time effectively.
David Stretch
Divisional Director, Experis
ManpowerGroup is committed to being a Diversity Confident Recruiter and encourages applications from people from a diverse range of backgrounds, including people with a disability. Please indicate your preferred method of communication in your resume and please let us know if you require any reasonable adjustments should you be contacted for an interview.
Aboriginal and Torres Strait Islander people are encouraged to apply.
By submitting your resume and other personal information with this application you are consenting to this information being collected in line with our privacy policy. Follow the link to learn more - www.manpowergroup.com.au/privacy-policy
Experis Pty Ltd is a wholly owned subsidiary of ManpowerGroup
State: QLD, licensee/s Manpower Services (Australia) Pty Ltd, LHL-02026-D5L4Q. State: QLD, licensee/s Experis Pty Ltd, LHL-02014-Y5F6D. State: SA, licensee/s Manpower Services (Australia) Pty Ltd, LHS 288856
