Service Designer x 3

Location Canberra
Discipline Information Technology
Job reference 160581
Salary Negotiable
Consultant email

Role : 3 x Service Designers

Location: ACT, NSW, QLD

Contract: Dec 2021 - Dec 2022 with 1 x 12 months extension option


The Service Designer role will be responsible for designing the end-to-end journey of health services based on evidence of customer needs and strategic outcomes.

Key accountabilities:

  • Execution, delivery and advocacy of best practice service design methods and processes supporting the future design of health services or improved customer experiences in existing services.
  • Manage the design and delivery of service design artefacts and communication material including current and future state journey maps, service blueprints and personas ensuring a wholistic approach to end-to-end service design, including customer interactions, touchpoints, digital and physical channels, operations, and technology.
  • Develop and manage strong stakeholder relationships and work collaboratively across the Agency to effectively deliver a customer centric culture and enable improvements and new opportunities.

Experience required:

  • 4+ years' experience in human-centred design methods with a focus on Service Design/ Strategy/ Research.
  • Tertiary qualifications in User Experience Design, Service Design or a related discipline.
  • Experience in building and delivering customer journeys and supporting the execution of product or service delivery.
  • Experience in leading customer centred design activities including customer research, problem solving, journey mapping, ideation, prototyping and testing solutions.
  • Strong service design experience with a digital and/or omni-channel focus and business process transformation.
  • Extensive experience with process mapping and process improvement development and implementation.
  • Demonstrated experience in understanding, and application of, Design Thinking principles in previous roles.
  • Ability to translate complex data into meaningful insights and recommendations.
  • Experience in the health sector and equivalent size organisations will be highly regarded

Applicant MUSt be Asutralian citizen.

Nisha Trikha
Technology & Digital
Recruitment Account Manager
Let's Connect
+61 0 6213 5911

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Experis Pty Ltd is a wholly owned subsidiary of ManpowerGroup

State: QLD, licensee/s Manpower Services (Australia) Pty Ltd, LHL-02026-D5L4Q. State: QLD, licensee/s Experis Pty Ltd, LHL-02014-Y5F6D. State: SA, licensee/s Manpower Services (Australia) Pty Ltd, LHS 288856