Contract Type: 12-month contract
Start Date: Friday, 12 December 2025
Location: QLD, ACT, VIC, NSW
Work Arrangement: Hybrid - with potential in-office days for workshops and meetings
Hours: Up to 40 hours per week
Security Clearance: Must be able to obtain Baseline

Job details
The organisation is undertaking a multi-year program delivering its new case management solution (CMS) capabilities, the CMS Program. The program will replace a range of legacy business applications with a new platform (D365 Customer Service) and is currently in delivery phase. Accompanying this will be a new portal, currently finalising design and into the early build phase. The organisation is seeking a suitably qualified and experienced UI / UX Designer to support the program.

The position performs a critical role in improving the experience for users of the CMS Program platform being built and supported. You'll join a multidisciplinary team working with agile methodologies to deliver user centred designs to improve the usability and accessibility of the CMS and portal.

The UI / UX Designer will support the Change and Adoption Lead, in delivering the outcomes for the Agile delivery teams delivering and supporting the CMS Program.

Key duties and responsibilities

• Lead the UI / UX design process for CMS Program within an Agile Framework delivery environment.
• Extract, analyse and interpret user data and insights to inform designs and provide clear, evidence-based advice to product and delivery teams.
• Communicate findings and translate user insights into practical recommendations that improve user experience and program outcomes.
• Lead the establishment and promotion of design guidelines, best practices, and standards.
• Lead and contribute to the preparation and planning of user research, testing and / or discovery work activities in collaboration with cross-functional teams.
• Collaborate with business users, Product Owners, subject matter experts (SMEs) and technical teams to create and enhance user centred outcomes.
• Influence and support the service and product delivery design process by creating UX related artefacts such as user journeys, process maps, wireframes, and prototypes as required.
• Designing for multiple devices and screen sizes, ensuring responsive, accessible and intuitive user interfaces.
• Ensuring designs meet accessibility requirements, including WCAG compliance, and support inclusive service delivery.
• Coach and mentor junior UI / UX APS resource(s) to uplift capability and strengthen design maturity across the program.

Essential criteria

• Proven experience in leading UI / UX design activities or teams, ideally within complex digital, enterprise or government environments.
• Minimum 3 years of commercial experience as a UX Designer with demonstrated capability across research, interaction design and interface design.

• Ability to coach and mentor junior UI / UX Designers in using robust design processes and principles.
• Deep understanding of the Human Centred Design process, including demonstrated ability to select and apply appropriate methodology for research and design activities to achieve delivery outcomes.

• Demonstrated ability to apply iterative design practices and contribute to continuous improvement of the CMS experience.
• Demonstrated ability to collect and synthesise data into actionable insights, including communicating clearly through research and design artefacts.

• Demonstrated ability to collaborate and leverage expertise of others to generate insights, co-design solutions, test concepts and evaluate solution options.
• Demonstrated ability to think strategically and communicate with influence to inform decision making and drive service and customer improvements.

• Experience with Adobe XD and Figma, or equivalent tools.
• Experience with Agile software development and program / project delivery.

• Excellent communication skills (written and verbal) with the ability to articulate and influence design concepts to a variety of stakeholders.

Linda Jona
Consultant

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