Level 2 Desktop Support Officer - Canberra | 6 months contract

Location Canberra
Discipline Government
Job reference 174077
Salary Negotiable
Consultant email rachel.yuen@au.experis.com

Desktop Support Officer

Our fed govt client is looking for a level 2 desktop support specialist to take on a 6 months contract!

Down below will be what you will responsible for:

Desktop Officers are responsible for providing strong customer service and technical support on a variety of technology and services to all staff. This includes working closely with multiple teams across the ICT Operations Branch.

This role provides support and assistance to the Desktop team as well as being an active part of the broader departmental Desktop Support Team.

The Desktop team are looking for a skilled Level 2 support officer to support an upcoming hardware rollout project.

  • What you will do

    • Provide ICT technical support to users for workstations, laptops, mobile devices, software, peripheral hardware, system administration, video conferencing and networking via phone, email, instant messaging, service requests, and general face to face onsite support.
    • Support with the deployment of new laptops and hardware to users across Canberra and interstate offices.
    • Assist users with data migration and ensuring a smooth transition for users onto new hardware.
    • Assist to find solutions to ICT problems faced by users during the hardware rollout project and the business including supporting users through ICT change activities and digital innovation.
    • iOS Mobile Device Management (MDM) configuration, administration, and training as required.
    • Support with documenting and processing ICT assets into the asset register.
    • Be an active participant in team meetings, providing feedback, problem detection, solutions, escalation, seek advice and assistance if needed.

If this is what you're looking for please don't hestitate and apply now!

Rachel Yuen
Recruitment Consultant

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Aboriginal and Torres Strait Islander people are encouraged to apply.

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Experis Pty Ltd is a wholly owned subsidiary of ManpowerGroup

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