Job Title - IT Field Engineer / Technician

• Must be an Australian Citizen.
• This role requires a mandatory NV1 or NV2 security clearance. Please ensure that you possess one of these clearances before applying.
• Contract - 8 weeks , start 3rd Jan 2024
• Work location - Port Melbourne (Mon- Fri)

Job Summary:

• Required only Australian Citizens and should have either NV1 or NV2 Security Clearance.
• Experience with desktop support, server support, hardware, network and software installation and troubleshooting
• O365 experience is essential. Software and Hardware diagnostic skills and building/upgrading PC's.
• Active Directory (users, mailbox management), Operating system support (Windows 10 & 7, Linux, and other operating systems)
• Prior experience working in hardware break and fix, installation, desk-side software support, and service desk support.
• People with Limited-Service Desk Experience of 1 year in IT Service Desk, Help Desk, IT Support Analyst, or Technical Support can apply.
• Provide support for hardware such as laptops, desktops, and monitors.

As a Field Engineer, you will Provide technical (1st and 2nd level) IT support to internal employees via telephone, email, walk-ins, and remotely.

SKILLS AND EXPERIENCE:

• Proven experience in a Technical support environment performing fault investigation, triaging, and resolution
• Experience with desktop support, server support, hardware, network and software installation and troubleshooting
• O365 experience is essential for this opportunity due to the nature of the environment
• Experience with supporting a corporate Windows and Linux environment
• Experience with supporting physical and virtual environments (Desktop and Servers)
• Active Directory (users, mailbox management )
• Operating system support (Windows 10 & 7, Linux, and other operating systems)
• Office 365, Outlook, exchange, and other critical business application support Standalone Support
• Printing (installation, deployment, configuration, disposals)
• Complex Software installation and troubleshooting
• Network (triaging, fault diagnostic, root cause analysis)
• Software and Hardware diagnostic skills and building/upgrading PC's

Should you offer the required experience and looking for a challenging role please click on APPLY NOW

Jyoti Dua
Divisional Manager
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Aboriginal and Torres Strait Islander people are encouraged to apply.

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