Role:Customer Experience Lead

Location: Melbourne CBD

Work Arrangement: Onsite

Work Type : Contract

About the Role

We believe in the power of experiences to inspire, inform, and drive business forward. As our client is looking for a Customer Experience Lead, you'll be at the heart of that mission-curating and delivering exceptional customer briefings at our Melbourne Customer Welcome Centre.

This is more than just event coordination. You'll be the face of the organisation for visiting customers, working closely with sales teams and internal stakeholders to craft tailored agendas, showcase cutting-edge technology, and ensure every interaction is purposeful and impactful.

What You'll Be Doing

• Own the centre's calendar-schedule and manage customer briefings and events
• Collaborate with sales and business units to align briefing goals and discussion leaders
• Host customers onsite, deliver demos, and bring innovation stories to life
• Maintain the innovation showcase with the latest products and solutions
• Manage demo equipment inventory and ensure systems are up-to-date
• Oversee A/V and IT infrastructure to support seamless customer experiences
• Track visitor metrics and feedback to measure impact and drive continuous improvement

What You Bring

• Bachelor's degree in a commercial, computer science, or relevant tech field an equivalent experience
• 6-8 years in a customer-facing commercial role like technical sales, solutions engineering, customer success
• Proven ability to engage with diverse stakeholders-executives, end users, technical teams and C-suite clients
• Strong technical aptitude or Tech Savvy-comfortable setting up laptops, displays, AV gear, etc.
• Excellent communication and presentation skills

You'll be part of a global team driving customer engagement at one of the world's leading technology centres. This is a hands-on, high-impact role where your creativity, technical know-how, and customer focus.

Madhuri Mhanta
Key Accounts Consultant
Let's Connect
https://www.linkedin.com/in/madhuri-mhanta-5a4a7a17
+ 61 386 334 112

ManpowerGroup is committed to being a Diversity Confident Recruiter and encourages applications from people from a diverse range of backgrounds, including people with a disability. Please indicate your preferred method of communication in your resume and please let us know if you require any reasonable adjustments should you be contacted for an interview.

Aboriginal and Torres Strait Islander people are encouraged to apply.

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State: QLD, licensee/s Manpower Services (Australia) Pty Ltd, LHL-02026-D5L4Q. State: QLD, LHL-02014-Y5F6D. State: SA, licensee/s Manpower Services (Australia) Pty Ltd, LHS 288856