Configuration Manager

Location Canberra
Discipline Government
Job reference 173882
Salary Negotiable
Consultant email

Configuration Manager

Location: Canberra

Clearance: Hold or Ability to obtain Baseline

Contract: 6 month + extension

Our federal government client is seeking a Configuration Manager with expertise in the Configuration Management lifecycle and its corresponding ITIL protocols.


  • Ensure the consistent delivery of Configuration Management services on a daily basis from start to finish.
  • Oversee the day-to-day operations of the process, including setting priorities and assigning tasks.
  • Monitor adherence to policies and procedures, addressing any compliance issues as needed.
  • Evaluate outcomes and responses to critical incidents and manage failed changes attributable to CMS-related issues.
  • Foster communication and collaboration with business, Corporate, and National Infrastructure ICT management to promote the value of configuration management efforts.
  • Collaborate with strategic projects to ensure timely delivery of required CMS functionality.
  • Assess and authorise changes to the CMS infrastructure as appropriate.
  • Review and authorise Corporate ICT and Infrastructure changes to ensure proper handling of configuration management data impacts.
  • Provide guidance to the organisation on Configuration Management services, principles, policies, and procedures.
  • Develop and approve all requirements, use cases, user stories, etc., to support the enhancement or introduction of CMS functionality.
  • Approve requests for administrator log-on credentials/access rights to the CMS infrastructure.
  • Review and distribute configuration management reports.

Qualifications and Experience

  • Comprehensive familiarity and practical experience with all stages of the Configuration Management lifecycle and associated ITIL procedures.
  • Possession of ITIL4 Practitioner certification.
  • Extensive hands-on experience utilising ServiceNow's CMDB.
  • Background, credentials, and proficient comprehension of CMDB.
  • Proficiency, credentials, and solid comprehension of IT Service Management.
  • Experience and solid grasp of all phases of the software development cycle.
  • Prior involvement in a swiftly moving digital solutions-oriented organisation in the role of Configuration Manager.

Click APPLY now if you are looking for a new opportunities OR call Thao (0424631971) for more information.

Shwetha Bhaskar
Candidate Manager

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