Configuration Manager

Location: Canberra

Clearance: Hold or Ability to obtain Baseline

Contract: 6 month + extension

Our federal government client is seeking a Configuration Manager with expertise in the Configuration Management lifecycle and its corresponding ITIL protocols.

Responsibility

• Ensure the consistent delivery of Configuration Management services on a daily basis from start to finish.
• Oversee the day-to-day operations of the process, including setting priorities and assigning tasks.
• Monitor adherence to policies and procedures, addressing any compliance issues as needed.
• Evaluate outcomes and responses to critical incidents and manage failed changes attributable to CMS-related issues.
• Foster communication and collaboration with business, Corporate, and National Infrastructure ICT management to promote the value of configuration management efforts.
• Collaborate with strategic projects to ensure timely delivery of required CMS functionality.
• Assess and authorise changes to the CMS infrastructure as appropriate.
• Review and authorise Corporate ICT and Infrastructure changes to ensure proper handling of configuration management data impacts.
• Provide guidance to the organisation on Configuration Management services, principles, policies, and procedures.
• Develop and approve all requirements, use cases, user stories, etc., to support the enhancement or introduction of CMS functionality.
• Approve requests for administrator log-on credentials/access rights to the CMS infrastructure.
• Review and distribute configuration management reports.

Qualifications and Experience

• Comprehensive familiarity and practical experience with all stages of the Configuration Management lifecycle and associated ITIL procedures.
• Possession of ITIL4 Practitioner certification.
• Extensive hands-on experience utilising ServiceNow's CMDB.
• Background, credentials, and proficient comprehension of CMDB.
• Proficiency, credentials, and solid comprehension of IT Service Management.
• Experience and solid grasp of all phases of the software development cycle.
• Prior involvement in a swiftly moving digital solutions-oriented organisation in the role of Configuration Manager.

Click APPLY now if you are looking for a new opportunities OR call Thao (0424631971) for more information.

Shwetha Bhaskar
Candidate Manager

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