APS6 Service Desk Analyst

Location Australia
Discipline Information Technology
Job reference 109748
Salary Negotiable
Consultant email kanak.savtale@au.experis.com

NV1 clearance required | One year long contract and 24 months extension

  • On call requirements
  • Rosters
  • SA mobile phone provide
  • Contract-specific materials Possible O/T requirements, eg to provide support on non-national public holidays. Key Tasks/Duties
  • Manage and respond to calls and emails received from external and internal customers for 12 supported programs. In particular to provide support regarding the transitioning from Client Adaptors to web services for a number of Health Systems programs and the National Disability Insurance Scheme (NDIS) program.
  • Manage and escalate priority issues through to completion;
  • Diagnose and resolve basic issues relating to DHS Medicare Master Programs online systems;
  • Liaise with business teams and other IT resolver team(s) to resolve customers issues and queries;
  • Assist in monitoring and reporting on operations service levels and KPls;
  • Create, store, share and manage information using the DHS information management instructions, guidelines and principles;
  • Conduct research and prepare information relating to emerging issues identified from the Health Industry, Software Vendors and Financial Institution enquiries;
  • Demonstrated APS values and code of conduct and actively implement relevant legislation, policy and procedures including OH&S and equity and diversity; and
  • Other duties as directed.

Kanak Savtale
Technology & Digital
Recruitment Consultant

Let's Connect
+61 2 6200 3410

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Experis Pty Ltd is a wholly owned subsidiary of ManpowerGroup

State: QLD, licensee/s Manpower Services (Australia) Pty Ltd, LHL-02026-D5L4Q. State: QLD, licensee/s Experis Pty Ltd, LHL-02014-Y5F6D. State: SA, licensee/s Manpower Services (Australia) Pty Ltd, LHS 288856