Location: Sydney

Organisation: Federal Government

APS Level 6 (Non-ongoing)

Australian Citizenship is required

As an EUC ICT Senior Support Officer, primary responsibility is to the front-facing and onsite support staff for the Sydney office.

Successful candidate will be a versatile resource with End User Computing Team, who will have responsibilities including:

• • Provide onsite and remote technical support for all End User Computing (EUC) connected infrastructure (including laptops, printers, mobile / smart phones, tablets) and video conferencing equipment and capabilities. Some examples of products supported are Windows 11, Citrix and Microsoft Office Products and Microsoft teams.
  • The management and distribution of the physical ICT laptop and desktop fleet, including updating asset registers. (ServiceNow).
  • The provision and support for ICT assistive technologies and unified communication (UC) equipment (video conferencing /Teams).
  • Coordination and facilitation for office refits and relocation of the ICT end user hardware.
  • Monitor ticket queues for action and triage tickets, ensuring prompt and accurate handling. (ServiceNow).
  • Experience supporting end users utilising Citrix and Microsoft Virtual desktops (Cloud based or On-premise) and administering using Microsoft Endpoint Configuration Manager or Microsoft Intune would be advantageous.

Experience in Desktop management (Group policy, application patching, deployment and management) and will also be working with the EUC Applications Team.

To be suitable you should have most or all the following skills, qualities and experience:

• • Proven ICT technical experience suitable to the role especially in desktop management and application patching
  • Demonstrated lateral thinking and problem-solving skills
  • A predisposition to seeking continuous self-improvement, with a can-do and think outside the box attitude
  • Ability to develop strong relationships with stakeholders.
  • Be able to mentor a junior staff
  • Tertiary qualification in a relevant ICT field or equivalent relevant work experience aligned with an onsite support role.
  • Demonstrated ability to use judgement when dealing with challenges involving competing priorities
  • Demonstrate technical leadership in fleet management and deployments

Note: This role will require the occupant at times to lift, carry and install ICT hardware.

Divya Arora
Consultant

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Aboriginal and Torres Strait Islander people are encouraged to apply.

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