Advisor, Injury Management & WorkCover
A leading emergency services organisation is seeking an experienced Advisor, Injury Management & WorkCover to join its Health, Safety & Wellbeing team. This organisation plays a critical role in supporting emergency response operations across Victoria, delivering essential services to the community 24/7.
This is a unique opportunity to contribute to a purpose-driven environment supporting frontline and corporate employees across multiple sites.
About the Role
The Advisor, Injury Management & WorkCover is responsible for managing a diverse portfolio of workers compensation claims and injury management cases across a complex, high-performance organisation. You will play a pivotal role in early intervention, return-to-work planning, claims governance, and stakeholder engagement.
Working as part of a collaborative Health, Safety & Wellbeing unit, you will provide expert advice, ensure compliance with regulatory frameworks, and support continuous improvement in incident response, claims processes, and employee wellbeing initiatives.
Key Responsibilities
Claims Management
- Manage end-to-end workers compensation claims with a focus on timely, accurate, and people-centric processes.
- Review claims, identify strategies for resolution, and implement cost-effective case management practices.
- Liaise directly with insurers, lawyers, rehabilitation providers, and internal stakeholders.
Injury Management & Return to Work (RTW)
- Review incident and injury reports and initiate early contact to support recovery.
- Develop tailored RTW plans in accordance with legislative requirements.
- Maintain a suitable duties register and collaborate closely with managers on RTW strategies.
- Assist with early intervention initiatives where required.
Governance & Compliance
- Ensure accurate processing of WorkCover payments in collaboration with Payroll and Workforce Management teams.
- Maintain confidentiality and legislative compliance across all documentation.
- Support audits, invoice processing, and continuous improvement of reimbursement and claims systems.
Stakeholder Engagement
- Act as the organisation's first point of contact for WorkCover matters.
- Build strong relationships with internal managers, operational teams, medical professionals, union representatives, and accident compensation services.
- Deliver high-quality communication that supports injured employees and organisational obligations.
Reporting & Administration
- Maintain accurate case notes, RTW plans, injury files, and data records.
- Contribute to regular reporting, analysing trends and opportunities for improvement.
- Provide administrative support to the Early Intervention & Workers Compensation Lead.
Team Contribution & Organisational Alignment
- Assist with training, capability-building, and coaching of managers on injury management best practices.
- Support organisational wellbeing strategies and claims management frameworks.
- Uphold organisational values and contribute to a safe, inclusive, high-performing culture.
Skills, Experience & Qualifications
Essential
- Minimum 3 years' experience in workers compensation, injury management, or technical case management roles.
- Strong knowledge of Victorian workers compensation legislation, processes, and industry standards.
- Experience delivering end-to-end claims management in complex environments.
- Strong interpersonal, problem-solving, and negotiation skills.
- Ability to manage multiple cases, prioritise effectively, and meet deadlines.
- Demonstrated ability to work with diverse stakeholders.
- Victorian WorkSafe "Role of a Return-to-Work Coordinator" qualification (or equivalent).
- Willingness to complete Applied Suicide Intervention Skills Training (ASIST).
- Ability to obtain police clearance including fingerprinting.
Desirable
- Tertiary qualifications in Exercise Science, Physiotherapy, Occupational Therapy, or related fields.
- Experience within the public sector, emergency services, or a large, multi-site, 24/7 environment.
Personal Attributes
- Highly organised, detail-oriented, and proactive.
- Strong customer focus with a compassionate and supportive approach.
- Effective communicator who instils trust and builds rapport quickly.
- Resilient and adaptable within fast-paced, dynamic environments.
- Collaborative team member with a positive, solutions-driven mindset.
