Administration Officer

Location Sydney CBD
Discipline Public Sector / Government
Job reference 159946
Salary AU$35 - AU$45 per hour
Consultant email

  • Initial 12-month contract with potential to extend
  • Sydney CBD location with WFH options
  • Be part of an exciting new project

Manpower is actively engaged with a State Government department that is now looking for a talented Administration Officer to support the wider Customer Care team. As the Administration Officer, you will be assisting with project facilitation, training, and roster support as required.
This is 12-month role and will commence ASAP.

What to Expect:

  • Correctly and appropriately respond to escalated complex consumer and provider queries, issues, and complaints.
  • Perform investigation of data and transactions, and triage written and verbal information from consumers or providers to progress assessment.
  • Manage personal and team inbound and outbound queues and channels, including mailbox management, case monitoring and coordination
  • Manage internal referrals from compliance and investigation teams
  • Communicate investigation updates and outcomes to consumers and teams within the Agency.

About you:

  • You have previous experience within a similar role, where you had to use your research and investigation skills to assist customers in an outcomes-based environment
  • You have experience managing case or task-based work, and are known for your patience and compassion when handling sensitive cases
  • You are known for your skills in setting priorities, monitoring activities, and keeping stakeholders updated and informed of issues and outcomes.
  • You are a natural when it comes to building relationships, with a flair for building cooperation and overcoming barriers to information sharing, communication, and collaboration
  • You enjoy working with competing deadlines, and rise to the challenges
  • You are known for your attention to detail, organisational skills, and incredible work ethic

Emily Collins
Managing Consultant
Let's Connect
+ 61 2 9263 8648

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Aboriginal and Torres Strait Islander people are encouraged to apply.

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Experis Pty Ltd is a wholly owned subsidiary of ManpowerGroup

State: QLD, licensee/s Manpower Services (Australia) Pty Ltd, LHL-02026-D5L4Q. State: QLD, licensee/s Experis Pty Ltd, LHL-02014-Y5F6D. State: SA, licensee/s Manpower Services (Australia) Pty Ltd, LHS 288856