Technician - PC and Printers

About our client:
Our client is a global technology company leading how the provides solutions to their customers. They are focused on personal computers , printers and other hardware and software products.

About You:
You will have experience with strong IT hardware background in break-fix of PC and Printers. You will maintain a high level of Customer satisfaction by understanding Customer needs and ensuring that they are met.

Key Responsibilities

• Provide our customers with onsite Hardware break-fix support for Laptop/PC/printer products
• Perform routine maintenance and repairs on Customer equipment (hardware only) working primarily on site
• Configure system hardware, software and network components when required
• Assist the customer with ongoing product training on device features and best practices during routine preventative maintenance or break/fix engagements.
• Gather data from known resources and solve moderately complex problems.
• Ability to troubleshoot hardware and software related issues
• Escalate issues according to established procedures.
• Follow established procedures after completing Customer call.
• Learn new technologies.
• Solve well-defined and moderately complex problems using established policies and technical principles.
• Identify Customer needs and evaluate opportunities to retain and increase service levels.

Skills/Experience

• 3+ Experience in Laptop/PC/Printer products
• 3 plus year's experience in customer service/support role
• Ability to translate technical jargon into plain language
• Good general knowledge of IT hardware technical standards and technical trouble shooting processes.
• Proven hardware troubleshooting experience
• Excellent customer service and communication skills
• Hardware repair experience
• High level of windows troubleshooting experience
• Ability to learn new products - ongoing training provided
• Can do attitude and good team player
• Good organisational and time management skills
• Must have Australian driver's license

Jyoti Dua
Divisional Manager
Let's Connect

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Aboriginal and Torres Strait Islander people are encouraged to apply.

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State: QLD, licensee/s Manpower Services (Australia) Pty Ltd, LHL-02026-D5L4Q. State: QLD, licensee/s Experis Pty Ltd, LHL-02014-Y5F6D. State: SA, licensee/s Manpower Services (Australia) Pty Ltd, LHS 288856