Level 1 Service Desk Analyst

Location Charlestown, New South Wales
Discipline Information Technology
Job reference 108332
Salary Negotiable

Location: Charlestown

Our client is looking for a Service Desk Analyst with strong customer service experience.

As a Service Desk Analyst you will be responsible for being the single point of contact for end users within the organisation. You will be responsible for resolving clients incidents and accurately logging the resolution or investigative work performed into a Service Desk database.

You will be working in rotating shifts covering 24/7 hour operations and on call. The Service Desk Support team has the overall aim of achieving excellent levels of customer satisfaction and ensuring that client Service Levels, specified within their Service Level Agreements, are met.

You DO NOT need to have any IT experience but you MUST come from a customer service background and have a strong interest in a career within IT.

If the above sounds like you, apply now!

Shayal Chandra

Recruitment Consultant

Let's Connect

https://www.linkedin.com/in/shayalchandra/

+61 2 9263 8648

ManpowerGroup is committed to being a Diversity Confident Recruiter and encourages applications from people from a diverse range of backgrounds, including people with a disability. Please indicate your preferred method of communication in your resume and please let us know if you require any reasonable adjustments should you be contacted for an interview.

Aboriginal and Torres Strait Islander people are encouraged to apply.

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Experis Pty Ltd is a wholly owned subsidiary of ManpowerGroup

State: QLD, licensee/s Manpower Services (Australia) Pty Ltd, LHL-02026-D5L4Q. State: QLD, licensee/s Experis Pty Ltd, LHL-02014-Y5F6D. State: SA, licensee/s Manpower Services (Australia) Pty Ltd, LHS 288856