Our client based in Parramatta and Penrith is looking for a Support Analyst on a three month contract + extension! APPLY NOW!

About the role:

You will be delivering multi-channel IT support services at a premises level to ensure stakeholders have a good customer experience.

Key Responsibilities:

• Assist a range of clients by resolving or escalating service problems.
• Provide technical advice and guidance using a range of products and services.
• Perform maintenance and installation of new products.
• Handle numerous support requests at once.
• Act as a routine contact point between the organisation and suppliers.
• Monitor compliance and resolve incidents of non-compliance.

To be successful for the role, you must have:

• Experience using an IT ticket management system (field service and service desk).
• Experience using a telephone queue management system (service desk).
• Technical quals (eg, CERT III/IV or similar) and experience in the general area of desktop computing (PC/Wintel, Mac, basic networking, printers, and other peripherals).
• Experience with audio visual is an advantage, but not essential.

If this sounds like you, APPLY NOW!

Matthew Templeton

Recruitment Specialist - Public

Let's Connect

https://www.linkedin.com/in/matthew-templeton-952452189/

+61 2 8088 3629

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