Our leading Government client based in Sydney (Paramatta) is looking for a Desktop Support Analyst on a 6 month contract + possible extension! APPLY NOW!

About the Role:

The Desktop Support Analyst Level 1 provides onsite assistance, information and support to users to solve reported issues, prepare devices and technical equipment to support all employees within organisation and its clients. The overall aim is to provide excellent "front line" customer service and assist the business with their use of IT systems & services.

Key Responsibilities:

• Identify and escalate any risks to Desktop support services on behalf of clients and business.
• Providing input to ensuring that the reporting that is presented internally and externally meets expectations for defined SLA's, timeframes, quality and integrity.
• Log incidents & requests, triage and response/resolution in accordance with agreed SLA and customer expectations.
• Collaborate and assist internal application and technical teams by providing hands and feet support at customer premises.
• Supporting efforts to maintain customer specific technical and process knowledge base to maintain currency and relevancy within the portfolio of Desktop services.
• Ensure strict adherence to security and process compliance to maintain continuous delivery of an effective and robust service.

Essential Requirements:

• Experience and a record of achievement in the delivery of value-added Desktop Support Services in a large and complex service environment, including relevant qualifications or equivalent demonstrated experience.

Selection Criteria:

• Demonstrated Knowledge and experience in supporting PC/LAN issues in a Level 1 capacity including phone and conference rooms setup/support, Microsoft Windows based applications, Operating Systems and Office Suite 2013+.
• Demonstrated knowledge and experience in administration of User and Computer accounts using Microsoft Active Directory and System Center (SCCM)
• Excellent communication (verbal/written), negotiation and consultative skills. Proficiency in documenting results of technical and other investigations.
• Demonstrated ability to deal with issues effectively under pressure and in handling, resolving and escalating in crisis situations.

If this sounds like you, APPLY NOW!

Umema Netterwala
Recruitment Specialist
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Aboriginal and Torres Strait Islander people are encouraged to apply.

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